Adobe Illustrator questions & answers

Adobe Illustrator helps you create distinctive vector artwork for any project
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Question by Robert Butler
226 views
August 16, 2015

I have an .ai file. I worked with it around couple months. Yesterday I opened my file and saw: “An unknown error has occurred“.


I'm using Adobe Illustrator CC 18. I need to know about some software or methods for restoring .ai files.

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Answer by Alex Urbach

Recovery is possible when the option was configured prior to the accident. In case it wasn't configured, then I recommend you follow the steps provided by the Adobe developers. Use the information on the URL posted below.


Adobe Support: https://helpx.adobe.com/illustrator/how-to/recover-files.html


Additionally, install Recuva and configure it using the built-in Wizard to recover the original AI file from the partition where it was stored.

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Question by bertramtanner33
303 views
June 22, 2015

Although some of the time remaining an Illustrator file to PDF will allow me to open it, other times the trick doesn't work.


Is there a free program available that will let me open Adobe illustrator files? I only need to view the files and spending the exorbitant amount of money for Illustrator seems unnecessary. I have tried Irfanview without luck. Would you know of a good program to do this?

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Answer by Sean Hill

If your files are saved with CS3 file format, then you can simply rename .ai to .pdf and open them with Adobe Reader. The trick works only for CS3 or lower.


Luckily for you, there is an application called AI Viewer. I have installed and opened a file and it works normally. The AI files I had were saved to the latest version of Illustrator CC.


Download: http://aiviewer.com/

Nadika Nanayakkara Purnageewa
Question by Nadika Nanayakkara Purnageewa
230 views
September 2, 2014

How to save a large Illustrator file (Ex: 120in x 48in) than get the actual size in Photoshop?

Stephen Prastman
Answer by Stephen Prastman

You can adjust the size of the image from the New Document. First access this function and adjust the size using the options on the screen, then add the content you want and save it as PNG. You will be asked to save the file in various DPI modes. Choose 300 DPI along with a big good resolution for the image and open it in Photoshop. Photoshop should be able to detect the size and the resolution.

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Question by Yvonne 1
1K views
October 23, 2008

I have a photograph of a number of objects and I want one object from that picture to copy into my design. Is Adobe Illustrator able to do that? If so, can you instruct me on the steps needed to perform this action?

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Answer by Dan Angel

Select the Pen Tool and create a series of anchors by clicking around the object that you want to cut. The anchors will be welded by a line path. Go to Selection tool and select the line path around your object. In order to be able to copy your object you need to go to Object tab > Clipping Mask > Make. For more information about Clipping masks you can check Adobe Illustrator Help page.

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Question by Guest
463 views
January 13, 2011

I have a client who wants a hand drawn jig saw puzzle cut out of acrylic on our laser.
When I trace the line I get two paths. One on each side of the line. How do I get one path down the center of the hand drawn line.

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Answer by Robert Polubinski

From the Live Trace > Hand Drawn Sketch you can activate the Centerline. This will give you multiple paths, but after tracing use the Expand button and then go to Object > Ungroup. Delete all the unnecessary lines and then connect all the other using the Join command. Keeping in mind that this solution will work only for old-almost new versions of Adobe Illustrator.

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Question by Guest
412 views
February 14, 2009
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Answer by Dan Angel

In order to find the serial number for Adobe Illustrator you need to follow the steps provided by Adobe Illustrator web page.

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Answer by Dan Angel

If it tells you that the license has expired, it will ask also for a serial number. Try to enter the serial number received when you purchased the software and follow the instructions. If it doesn't work, set the computer clock 2 or 3 years back, launch the application and go to Help > Deactivate > Erase This Serial Number/Deactivate Permanently. After that, quit the application, reset your computer clock and, when you launch it again, enter its serial number. This should fix the problem. You can check the official web page for further information.

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Question by Tanya Sorum
329 views
September 22, 2011

I'm new to AI and I used to be able to transform objects with the selection tool, but now I must click on the transform tool. How do I get my selection tool to transform by default ?

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Answer by Aiden McLeod

To do that, you can go to View (inside the program) -> Hide/Show Bounding Box.

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Question by ajmal
310 views
March 26, 2011

What is the use of Adobe Illustrator? Is it better than Photoshop?

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Answer by Dan Angel

As you can see on Software Informer review page of the product, Adobe Illustrator is one of the most versatile applications of vector drawing. Adobe Illustrator is not better then Photoshop because you can't compare them. It depends on what you're trying to create and how you work. For example, if you want to create a logo design, Adobe Illustrator is better while in web design Photoshop should be your first choice.

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Question by Guest
227 views
August 2, 2011

I need to send a file to the printer which uses CMYK. How can I do that in Illustrator?

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Answer by Leonard Moore

Before you can print an Illustrator image on a CMYK printer, there are several things you need to do. You can check the following web page for a short explanation about this process.


Also, you can use Google to find tutorials and videos regarding this process.

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